What are the responsibilities and job description for the Assistant Manager, EAP Administration position at NJ Transit?
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.
Summary
Assists with managing the daily activities of the EAP department, allocates scheduling of appointments using an Electronic Records System and schedules trainings. Triages confidential calls and emails for immediate disposition. Assists with managing the storage of confidential EAP documents and files in accordance with State law and company policies.
Roles and Responsibilities
- Assists with managing the daily activities of the EAP department. Ensures effective interaction between the Sr. Director, counselors and management and their staff, the Unions, and external providers by responding to inquiries and addressing administrative concerns. Also initiates follow-up and investigates problems.
- Assists with managing the productivity of the EAP staff, allocates scheduling of appointments using an Electronic Records System and schedules trainings.
- Assists with managing the EAP Electronic Records System and ensures accuracy for statistical reporting.
- Assists Sr. Director with preparation for federal audits. Reconciles records to maintain compliance.
- Assists with managing the storage of confidential EAP documents and files in accordance with State law and company policies.
- Assists with managing the preparation of departmental operating and capital budget, monitors budgets accounts and requisitions.
- Gathers, develops, prepares, and maintains accurate monthly and special reports for the department and the Sr. Director.
- Assists and arranges trainings and conferences for EAP staff for required licenses and certifications as well as coordinate EAP trainings for employees.
- Assists in other duties/tasks as assigned.
Supervision Given to
- None
Education, Experience and Qualifications:
Minimum:
- Bachelors Degree in Social Work, Sociology or Psychology and s ix years of experience in EAP, Mental Health, Substance Abuse and/or Healthcare Administration.
- Each year of education may be substituted for an additional year of experience.
- Three (3) years of experience as Office Manager. Proficiency in using Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, Access, etc.)
Preferred:
- Experience with Electronic EAP/ Healthcare Records such as Cority or related software
Knowledge and Skills:
- Proficient use of computers and software such as Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, Access, etc.)
- Strong interpersonal communication skills – must be able to interact effectively with all levels of the organization, internal and external customers.
- Experience handling confidential mental health/drug & alcohol information required.
- Excellent organization, administrative and multi-tasking skills required.
- Excellent written and oral communication skills.
- Ability to work independently as well as with a team.
- Must be proficient in the use of Microsoft Office, meticulous in handing data and records and detail oriented in the development, implementation, and administration of the program.
- Must maintain verbal information and written documents/files in a confidential manner.
Certificates, Licenses, Registrations:
- N/A
Working Environment:
- General office environment
Physical Demands:
- Must be able to travel to other EAP locations as needed
At NJ Transit, you will enjoy a competitive salary and excellent benefits package: Comprehensive
- Family Health Insurance – Medical, Prescription, Dental, Vision
- Flexible Spending Account
- Life Insurance
- Paid Leave
- Tuition Assistance
- Pre-Tax Commuter Benefits Plan
- Retirement Plans
- 401(a) - Retirement plan with a 6% employer contribution
- 401(k) - Retirement saving plan with up to an 3% company match
- 457(b) - Deferred Savings Plan
At NJ TRANSIT, diversity and inclusivity are vital to our success as we are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.
Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST
