What are the responsibilities and job description for the Chief Regional Supervisor position at NJ Transit?
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks to support the Bus Supervision Department to ensure the safe and effective delivery of transit services to customers through responsible supervision and effective communication.
Chief Regional Supervisor - Control Center (Southern Division)
Summary:
Summary:
Supervise the activities of Bus Operations Management team members statewide to operate within a given timetable and budget while maintaining service quality for NJ Transit passengers.
Roles and Responsibilities:
- Coordinates activities of Regional Supervisors, Garage Personnel, Vehicle Maintenance Department, Security Forces, and others to maintain highest quality of bus service.
- Supervises and assigns work to Regional Supervisors. Ensures appropriate training and conducts non-agreement employee performance appraisals.
- Determines proper course of action in the event of accidents, emergencies, rail or bus service interruptions, or other unusual operation conduct. Implements contingency plans to bring situation under control.
- Controls vehicle assignments and manages Regional Supervisor vehicle fleet. Evaluates vehicle and equipment requirements and recommends necessary changes to supervisor.
- Evaluates manpower requirements and recommends changes to supervisor to ensure that adequate manpower is available to maintain quality of bus service.
- Investigates and responds to passenger complaints, both written and oral.
- Applies technical knowledge to ensure maximum usage of VMIS, Clever CAD and Radio Systems.
- Prepares and reconciles daily reports.
- Conducts regular staff meetings focused on increasing communication, motivates and promotes teamwork. Provides responsive resolution and/or action to employee issues.
- Implement a strong succession planning program to take advantage of internal talent pool.
This Position Supervises:
- Regional Supervisors
- Bus Operations Information Coordinator
Education, Experience, and Qualifications:
- High School Diploma, or equivalent.
- Five (5) years of experience in bus operations, to include three (3) years of bus operations supervisory experience.
Knowledge and Skills:
- Demonstrated knowledge of VMIS and/or Radio Systems required.
- Strong verbal and written communication, interpersonal and critical thinking, skills required.
- Required proficiency in Microsoft Office Suite, such as Outlook, Excel, Word, and PowerPoint.
- Strong organizational skills and the ability to meet tight deadlines are required.
Certificates, Licenses, Registrations:
- Valid CDL driver’s license with passenger endorsement required for field assignments.
Working Environment:
- Office/Field
Physical Demands:
- This is a 24/7 operation.
- Employees in the title of Chief Regional Supervisors work flexible schedules, including nights, weekends, holidays and, special events as NJ TRANSIT operations dictate.
- Must be willing to respond to emergencies and work extra hours.
At NJ TRANSIT, you will enjoy a competitive salary and excellent benefit package:
- Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
- Flexible Spending Account
- Life Insurance
- Paid Leave
- Tuition Assistance
- Commuter benefits
- 401(a), 401(b), 401(k) Retirement Plans – up to 9% employer contribution
At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.
This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.
