Commercial Lines Underwriting Manager

Come join an amazing team at NJM in Commercial Lines! As a result of increased market share demand and growth, NJM Insurance Group, a leading mid-Atlantic property casualty carrier, is now adding to our underwriting leadership team. We are seeking a seasoned professional for a critical role that involves providing leadership and oversight of our Commercial Lines Supervisor and Underwriting Staff. This role contributes to developing and executing strategic plans for product and geographic expansion while ensuring timely and customer centric assistance to all customers, underwriters, and agents.

This position is based in West Trenton, NJ and will be 100% in the office.

Essential Duties And Responsibilities

• Oversees department's adherence to and fosters the continuing development of Commercial Underwriting policies and protocols, for new business, renewals, and endorsements.
• Accomplishes profitability and growth results by providing leadership to staff with setting and achieving goals and objectives that are aligned with Commercial Lines Strategic Objectives.
• Monitors productivity/performance standards and results achieved. Proactively recommends and implements corrective actions in order to achieve the desired outcomes and results to plan.
• Hire, train and manage assigned underwriting staff. Training responsibilities related to the following activities:
• Assess underwriting, and agency relationship training needs
• Secure training resources
• Implement training plan and assure success.
• Provides guidance to supervisor and underwriting leadership to ensure appropriate underwriting resource allocation and performance results achieved
• Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities in order to provide our customers and agency partners with superior service.
• When necessary, respond to complex correspondence and verbal inquiries from our agency partners and policyholders.
• Leadership of staff to deliver a high level of customer service and quality of work.
• Handle and resolve escalated internal and external customer issues and concerns.
• Stays abreast of trends in NJM's Commercial lines of business and the marketplace at large. Understands how risks, trends, emerging and strategic issues affect NJM and policyholders.
• Participates and supports technology initiatives/enhancements.
• Attract, develop, and lead diverse team that maximizes performance and creates opportunities for the movement of talent
  
  

Skills, Knowledge And Abilities

• Strong communications skills (verbal, written and active listening).
• Demonstrated successful track record providing leadership to diverse, cross functional and inter-disciplinary teams.
• Ability to manage multiple priorities while dealing with interruptions and able to regain focus on task at hand.
• Proficiency in computer usage, accurate data entry, Microsoft Office Suite and business-related software.
• Able to contribute to various system related design and system issues resolution.
• Ability to collaborate and foster collaboration with other Commercial Lines departments.
• Working technical knowledge of all Property & Casualty lines of business, including Property, General Liability, Crime, Inland Marine, Automobile, Workers Compensation and Umbrella.
  
  

Education And Experience

• Bachelor’s or master’s degree is preferred
• 7 years of commercial lines underwriting leadership experience in all standard Property & Casualty lines of business preferred, but will consider those candidates with workers compensation and commercial auto experience as well
• Previous supervisory experience of commercial lines underwriters is required
• Demonstrates a customer experience and customer centric continuous improvement mindset.
• Previous experience working and managing independent insurance agency relationships.
  
  

Required Certifications Or Licenses

• Insurance designations such as CPCU, ARM, AU etc. are a plus. The same for any producer licensing. However, they are not required.
  
  

The salary range for this role is $140,000 – 170,000. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.