PIP Claims Assistant

The PIP Assistant supports the PIP Department by performing assigned clerical functions and assists the PIP Adjuster by executing claim functions/tasks. The position requires the assistant to work and communicate with the PIP Claims Representatives, PIP Supervisors, and other team members. The position also interacts with NJM policyholders, associated injured parties or their legal representatives, medical providers, and other departments within NJM, as needed.

Hours

Monday to Friday (8:15AM- 4:30PM or 8:30AM- 4:45PM)

Hybrid opportunity once training is completed.

Salary

$45,800 to $53,206 (Salary is commensurate based on experience and credentials).

Essential Duties And Responsibilities

• Assist Claims Representatives by initiating contact with insureds, claimants, or their representatives to obtain pertinent information and to clearly explain the policy, coverage and claims process.
• Assist by processing No-Fault benefit claims consistent with statutory and NJM guidelines. Provide claim information to insured and medical providers and respond to inquiries as needed.
• Provide general administrative support to adjusters, which may include issuing expense payments, retrieving and distributing PIP Payment ledgers, handling incoming calls, and directing calls to appropriate individuals or departments.
• Respond to incoming correspondence and prepare claim files and/or other communication for distribution to external customers.
• Manage various queues within Claim Center, including the PIP Clerical Queue and the PIP Recovery Queue.
• Monitor and restock office supplies and maintain inventory records.
• Participate in special projects or initiatives.
• Participate in User Acceptance Testing to ensure appropriate system functionality after program upgrades.
• Participate in educational or training activities as required.
• Perform other duties as requested.
• Regular and predictable attendance is an essential function of the job.
  
  

Required Qualifications

• Knowledge of Word and Excel.
• Strong PC skills, including accurate data entry and typing ability.
• Effective communication skills.
• Customer service experience.
• Ability to work independently, and in a team environment.
• Ability to multi-task, prioritize work activities and use time efficiently.
• Detail oriented. Demonstrate accuracy and thoroughness.
• Demonstrate reliability and conform to the company’s attendance policy.
• 1 to 3 years of relevant experience
• High School Diploma or GED
  
  

Preferred Qualifications

• A college degree or three years of claims experience is preferred.
  
  

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.