Business Analyst

Business Analyst

Hybrid

Austin, TX

Experience Required:

• Troubleshoots system problems for WIC clinic staff and participants related to the participant portal, MIS and EBT systems.
• Develop training curricula and conduct formal training sessions covering assigned systems modules in nutrition education, clinic services and or infant feeding related to the MIS system.
• Consults on the analysis of issues around the MIS and EBT systems and helps implement solutions
• Analyzes user requirements from both state agency and local agency staff and communicates testing requirements, training, and feedback to business leads for enhancements to production.
• Consults and escalates project decisions to the business lead for final decisions and approval of complex project deliverables.
• Design, develop, coordinate and conducts test cases for User Acceptance Testing (UAT) that impacts the WIC MIS
• Reviews release notes and communication related material about for EBT benefit issuance, client portal and other enhancements. Provides feedback prior to implementation in production.
• Proactively identifies potential project risks and provides strategies for mitigation to the business leads.
• Reviews completed requirements, complex project deliverables, design document plans, and provides comments to vendor application partners for the transition to EBT benefit issuance.
• Track progress to ensure project deliverables are completed on time.
• Develop and complete test plans to validate solutions.
• Provides quality customer service to external and internal customers by prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, and seek improvements in the advanced planning and business processes.
• Provides guidance and explains processes to interested groups and team members
• Provides quality customer service by responding to all inquiries and requests promptly
• Reviews Sprint summary reports
• Monthly review of dual participation records in the WIC MIS.

Preferred

Monthly review of dual participation records in the WIC MIS.