What are the responsibilities and job description for the Helpdesk Engineer position at NKSFB?
Job Description
Job Description
Salary : $60,000 - $75,000
NKSFB, LLCis the largest business management firm in the country, with seven offices in California and New York, and more than 650 employees. We work alongside the worlds top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers. We offer a sophisticated range of concierge-style services to meet their lifestyle management needs.
Position Title : Helpdesk Engineer
Reports To : Helpdesk Supervisor
Department : Information Technology
Location : Westwood (ONSITE)
Summary :
The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team, cross-functional departments, and external vendors to troubleshoot and resolve issues. This position requires skills in all areas of Helpdesk support including hardware, software, network connectivity, endpoint security, mobile devices, remote support, user training, and documentation.
What will you do?
- Respond and troubleshoot support incidents via phone call, walk-up, and the ticketing system
- Maintain documentation for the knowledge base to be used as training and reference material for the helpdesk team to resolve issues
- Record requests, incidents, and status information to meet SLAs using the firms ticketing system
- Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
- Provide on-call support as part of a team rotation to support the business after hours and on weekends
- Install, configure, and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications
- Microsoft Active Directory and Office 365 account administration and configuration
- Endpoint Protection configuration and troubleshooting
- Involvement in various IT project work
- Provide IT support to executive staff
- Configure and troubleshoot mobile devices (iPhones and iPads)
- Onboarding and offboarding of users
- Travel to other NKSFB office locations to provide onsite support
- Audio Visual setup, configuration, and troubleshooting for executive meetings in conference rooms
- Other related duties as assigned
What Do you Need to Succeed :
Education / Experience :
Physical Demands and Work Environment :
Salary Range : The salary range for this role is $60,000 - $75,000and represents the firms good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidates relevant experience, qualifications, and location.
What We Offer : NKSFB offers a great variety of benefits and perks to our employees. Some of these include :
The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.
NKSFB, LLCis an Equal Opportunity Employer and is committed to diversity and inclusion. If youre a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us atstaffing@nksfb.com.
We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view ourEmployee Privacy Policy.
Salary : $60,000 - $75,000
