What are the responsibilities and job description for the Temporary Helpdesk Associate position at NKSFB?
Job Title: Temporary Helpdesk Associate
Department: Information Technology
Location: Westwood
Reports To: Helpdesk Supervisor
Your Role:
The temporary Helpdesk Associate is a temporary position with the potential of becoming a full-time Helpdesk Engineer. The Helpdesk Associate will assist in daily helpdesk tasks and support requests. The position requires a team player who will be expected to be organized, motivated, and demonstrate a professional attitude. They will have a basic understanding of Windows-based computers and troubleshooting methodologies.
What will you do?
- Create Purchase Orders in the Concur system for the purchasing of IT equipment
- Receiving, handling, decommissioning, and tracking of all helpdesk inventory
- Image, configure, deploy, and relocate corporate desktops and laptops
- Install and configure standard software applications
- Deploy hardware peripherals, following design or installation specifications.
- Perform repairs to hardware and peripheral equipment. Processing warranties with vendors
- Participate in project work in addition to regular duties.
- Respond to Tier 1 Helpdesk tickets via the Helpdesk ticketing system, Solarwinds Service Desk.
- Perform other related duties as assigned or requested.
What Do you Need to Succeed:
- Working knowledge (ie: administration) of Microsoft Windows workstations
- Working knowledge of Microsoft Office applications
- Ability to work effectively with others
- Ability to effectively prioritize tasks
- Ability to multi-task and adapt to changes quickly
- Strong oral and written communication skills
- Strong sense of urgency and time management skills
- Exceptional analytical, problem-solving, and customer service skills
- Superior organizational skill
Educational Requirements and Certifications:
- A candidate currently pursuing a degree in Information systems and technology.
Physical Demands and Work Environment:
- Occasional, standing, walking, crouching, and lifting to 15 pounds.
- Frequent use of hands and reaching with hands and arms.
- Regular talking, hearing, seeing, and sitting.
- Moderate to loud noise level.
- Risk of electrical shock.
Salary Range: The salary range for this role is $18 - $25 an hour, and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location.
What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:
- Medical, Dental and Vision coverage
- Flexible Spending Account
- Basic Life and AD&D
- Voluntary Life and AD&D
- Long Term Disability
- Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
- Genetic Screening and Cancer Support
- Pet Insurance
- Accrue 15 PTO days annually
- 401k, Match and Profit Sharing Plan
- 10 Paid Holidays and 1 Floating Holiday
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.
NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at staffing@nksfb.com.
We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy.
Salary : $18 - $25
