What are the responsibilities and job description for the Bilingual Customer Service Representative position at NLC Consulting Inc.?
Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Diego area.
The position entails being the primary customer support for our contact-center. Success in this position requires that the Bilingual Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.
Responsibilities of the Bilingual Customer Service Representative:
- The Bilingual Customer Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
- Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Bilingual Customer Service Representative.
- Responsiveness: The Bilingual Customer Service Representative will provide responsive, timely telephone, chat support. The Bilingual Customer Service Representative shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
Requirements For Training for the Bilingual Customer Service Representative position: Our most accomplished professionals will teach you what directly lead to their success and systematically create a game plan for your future.
- Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills
- Efficient problem-solving and troubleshooting skills.
- The ability to delegate effectively, and excellent organizational skills.
- The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
Qualifications of the Bilingual Customer Service Representative:
- High School Diploma or GED required; College degree or equivalent experience preferred.
- Multi-task and prioritize required
- Ability to handle multiple projects/tasks at a time.
- Excellent oral and written communications skills, particularly in a phone or email context
- Strong communication skills and basic computer knowledge
#LI-Onsite
