Inside Sales Representative

Would you like to work for one of the leading steel companies in the US? Would you like to be part of an international group of companies where safety, stability, opportunity and commitment to global social responsibility are top priority? If your answer is yes, and you are ready for a new opportunity, then consider NLMK USA your solution.

With over 1,100 employees and over 2 million square feet of manufacturing space, NLMK USA maintains a strong position in the US steel market. We at NLMK USA produce flat rolled steel that is essential to modern manufacturing. We supply high quality steel coils to the construction, automotive, pipe and tube, and heavy equipment industries in the US.

NLMK USA is part of NLMK Group. NLMK Group brings together more than 53,000 employees from across Russia, Europe and the United States, delivering metal products to more than 70 countries.

NLMK USA is looking for an Inside Sales Representative in our Commercial Department. We are dedicated to providing our employees with a safe, stable workplace where teamwork, attention to detail and quality customer service define our culture.

Job Responsibility: To provide comprehensive customer service from the point of order until the order invoices. This includes all aspects of service for the customer & to be the “voice” on behalf of the customer to all internal NLMK departments.

Job Duties:

• Maintain customer database (customer standard)- set up & maintain customer contacts; create new ship-to addresses; set up contacts to receive reports (ASN’s, certs; order ack., etc.); add shipping information (ie., # of trucks per day, receiving hours, etc.)
• Maintain orders on the desk – collect information on un-entered customer orders & report to Commercial Administrator
• Order entry – Ensure all pertinent information required for order entry is on the customer P.O.; check pricing; check capabilities; work closely with A&R Dept. for accurate routing
• Order Maintenance – expedites (per customer requests); order status to ensure orders are moving through the system; close out orders; send quality related referrals to customers
• Customer service – to be the “voice” of the customer within NLMK
• Work closely with the following Departments: Production Planning – prioritize orders across the units, remakes & re-classed coils; Outside Processing – pickling reworks, etc.; Credit Dept. – Getting new accounts set up, getting orders released for shipment; Traffic Dept. – getting customer material released on a timely basis (collect, PP&A, truck vs. rail, etc.)
• Write up short pays / deducts – research accept / deny
• Maintain customer files – filing customer orders, organize all important paperwork associated with customer order
• Solid communication skills (verbal, written, systems are mandatory. The ability to work with others.

Qualifications and Education Requirements:

• Preferred college degree but not mandatory. Must be able to prioritize on a daily basis. High energy, self starter, ability to deal with conflict and resolve problems.

Employee Benefits:

• Health, Dental and vision coverage options
• Life, short and long term disability insurances
• Non Union 401(k) plan with employer matching
• Paid vacation and holiday time
• Health and wellness programs

Important Notes: NLMK is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.