What are the responsibilities and job description for the Front Desk Agent position at NM Hospitality?
Company Overview
Comfort Inn by Choice Hotels is a prominent player in the hospitality industry, dedicated to providing exceptional accommodations and guest experiences. Our commitment to quality service and comfort ensures that every guest feels at home during their stay.
Summary
As a Front Desk Agent at Comfort Inn by Choice Hotels, you will be the first point of contact for our guests, playing a vital role in delivering outstanding customer service. Located in a welcoming environment, this position is essential in enhancing guest satisfaction and ensuring smooth operations at the front desk.
Responsibilities
- Greet and check-in guests with a warm and friendly demeanor.
- Manage reservations and handle guest inquiries efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Resolve guest complaints and issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with check-out procedures and process payments accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Promote hotel services and upsell additional offerings to enhance guest experience.
Qualifications
- Previous experience in customer service or hospitality roles is preferred.
- Strong communication skills with a focus on guest relations.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Bilingual skills are a plus for enhancing guest interactions.
- Familiarity with front desk operations and hotel management software is beneficial.
- Excellent phone etiquette for handling inquiries professionally.
- A friendly and approachable demeanor that reflects our commitment to hospitality.
If you are passionate about providing exceptional guest experiences and thrive in a dynamic hospitality environment, we invite you to apply today to join our team at Comfort Inn by Choice Hotels!
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $14 - $15