Office Assistant (Parts)

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

NMC Cat is looking for a Parts Office Assistant responsible for performing a variety of in-store customer service duties related to the receiving, sale, invoicing and delivery of parts for NMC customers, technicians, service manager, and parts department.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555.

PRIMARY JOB DUTIES*:

• Assists customers via phone or walk-in by locating needed parts and offering technical advice, as appropriate. Orders parts by generating purchase orders and initiating credit applications on behalf of customer. Accurately enters data into database system for billing and inventory purposes.
• Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts.
• Investigates all back orders with all vendors. Coordinates status updates on parts. Charges out parts to customers and adds part to appropriate work order.
• Locates and purchases parts from outside vendors for non-CAT equipment. Reviews, codes and submits outside vendor invoices to Accounting. Tracks and follows-up on all parts purchase orders.
• Files claims with appropriate vendors on all stock shipment shortages. Files, scans, and codes information into system.
• Receives daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.
• Investigates and manages customer complaints. Obtains adequate information and properly documents all information received.
• Processes returns including failed parts for warranty. Prints and completes checklist, pulls parts, enters data and returns to manufacturer. Resolves any discrepancies. Reconciles credits received from return with work order/invoice once received.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

• The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.