What are the responsibilities and job description for the Technology Solutions Technician I position at NMC CAT?
Company Details
Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.
Position Overview
The Technology Solutions Technician is responsible for installing new equipment, training customers on the use of the equipment, and responding to or resolving support issues.
PRIMARY JOB DUTIES:
- Install Trimble machine control technology on earthmoving and paving equipment.
- Provide training for customers on the use of their hardware and software
- Respond to service calls from customers and resolve issues with hardware and/or software malfunctions and user errors. Some re-configuring of software upon customer request.
- Coordinate and manage the schedule of pending installations/training and utilize additional resources as needed based on expertise required or workload demands. Submit documentation to the Office Manager for billing.
- Cross-sell additional product to customers by sharing information on other services
About NMC CAT
At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.
BENEFITS:
- Medical (and FSA/HSA plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
- The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
