What are the responsibilities and job description for the Client Support Representative position at NMG Enterprise?
Our firm is an unmatched business consulting agency focused on delivering exceptional client and customer satisfaction. With inimitable passion and dedication, there's no limit to what you can achieve. The ultimate Client Support Representative has a remarkable work ethic, a desire to be part of a growing and energetic team, a willingness to learn and grow, the ability to hold themselves accountable, and the capability to connect with a diverse group of clients and coworkers.
Our main goal is to provide a helpful hand to our clients. Our superior Client Support team quickly adapts to client needs in order to deliver a human and consultative support system. Given the various types of individuals you will encounter, the ability to communicate effectively, build genuine relationships, and establish trust are necessary skills to be successful. The role requires a strong understanding of current trends, mastery of product management, and keen focus!
Responsibilities as a Client Support Representative:
- Provide frontline support to clients and effectively relay information informing them of current deals and promotions
- Develop a deep knowledge of the clients and represent them with integrity and rectitude to increase client satisfaction and enhance profit margins
- Establish new relationships through a variety of networking opportunities
- Answer questions to help clients navigate a variety of effective solutions showing composure, resilience, and flexibility as customer needs evolve and problems arise
- Surpass personal and client performance targets
- Handle client complaints with ease and provide quality solutions and alternatives in a timely manner
- Enter and process confidential client information accurately and efficiently
- Collaborate within a team to develop strategies to increase client satisfaction and retention
Requirements of a Client Support Representative:
- 1-2 Years of entry level client service, client relations, customer service or sales experience
- Ability to work with a sense of purpose and exercise good judgment in stressful situations
- Excellent verbal and written communication skills
- Track record of over achieving and reliability
- Effective time management skills, ability to multitask, and perform under pressure
- Grasp client and company knowledge quickly
- Enthusiastic and trustworthy moral compass
Job Type: Full-time
Pay: $47,500.00 - $57,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $47,500 - $57,000
