What are the responsibilities and job description for the Helpdesk Technician position at NNN REIT, Inc.?
GENERAL PURPOSE OF JOB
NNN REIT is seeking a new to career Helpdesk Technician to join us on site in Downtown Orlando, FL.
This position is responsible for the day-to-day support and upkeep of our Company’s IT Assets (hardware and software), including but not limited to support for our desktop, telephony, mobile, wireless, cloud and local network environments. In addition, this role is responsible for participating in research, planning, and implementing IT initiatives that maintain and/or enhance technology services to our Associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the first point of contact for all technical support requests, prioritizing prompt resolution.
- Troubleshoot desktop, software, and peripheral issues for end-users.
- Perform onboarding tasks for new hires, including equipment provisioning and technology orientation.
- Handle basic networking issues (connectivity, device setups) and escalate higher-level concerns to the Systems Administrator.
- Conduct routine system updates, including software patching and hardware decommissioning.
- Maintain detailed logs of all support interactions, ensuring timely follow-up.
- Advanced troubleshooting skills with desktops, software, and peripheral devices.
- Excellent communication and organizational skills to ensure smooth support ticket management.
- Knowledge of basic networking (switches, routers, connectivity).
- Familiarity with helpdesk management software for efficient ticket tracking.
- Special projects as necessary.
EDUCATION and/or EXPERIENCE
Associate degree in IT from an accredited college or university and up to one year of related experience; or high school/GED diploma with IT certifications and 3 years related experience; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
A Certification preferred but not required