What are the responsibilities and job description for the Customer Service Rep - Non Exempt position at NNR Global Logistics USA, Inc.?
JOB SUMMARY
Responsible for working both cooperatively with the Operations staff and the Branch Manager to grow existing customers, create new customers and exceed to maintain competitive service rates and increase NNR's market share while increasing customer service. Handle and coordinate customers demand between sales and operation staff, take care of cargo claims and close files.
Duties & Functions
Essential :
- Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc
- Provide customers with shipping information, inbound / outbound transaction and inventory status information.
- Conduct telephone sales to prospective customers.
- Update airline rates for sales department files.
- Set up and maintain customer files and profiles.
- Update inventory data, rate files, and create reports.
- Update statement data and issue Invoices for customers in a timely manner.
- Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.
- Contact customers who have not shipped regularly to determine shipping status.
- Assist operation staff with correspondence e-mails, faxes, etc.
- Perform other duties as requested
QUALIFICATION STANDARDS
Education & Experience :
Physical requirements :
