What are the responsibilities and job description for the Export Import Service Specialist position at NNR Global Logistics?
About the Company
We are NNR Global Logistics USA Inc., a company driven by a passion for excellence in logistics. With a rich history of growth, we continue to evolve and innovate, striving to deliver unparalleled service to our customers. Our commitment to our team members' success is paramount, creating an environment that fosters growth and mutual prosperity.
About the Role
This role requires coordination of export/import operational activities, maintaining a competitive edge for our branch office. The ideal candidate will effectively handle customer demands in partnership with Sales and the Branch Manager.
Key Responsibilities
- Prepare and issue air or ocean bills of lading, along with supporting export documentation, to guarantee exportable freight.
- Coordinate with trucking companies to collect customers' freight.
- Upon receiving freight in the warehouse, conduct TSA safety checks and label it for export.
- Establish connections with air and ocean carriers for export shipment booking.
- Closely monitor consolidation processes.
- Implement TSA safety regulations as outlined by the Head Office, adhering to established procedures.
- Pick up import documentation from airlines.
- Verify immediate Transport documents for US Customs.
- Partner with external Customs Brokers to ensure timely import freight clearance.
- Negotiate correspondence with NNR Japan and other international agents.
- Deliver quotations to customers in the absence of sales staff.
- Support sales staff with market research.
- Develop comprehensive proposals for sales staff, conducting telephonic sales to potential clients.
- Assist sales staff with written communication, faxing, etc.
- Follow up with inactive customers regarding shipping updates.
- Inform import customers of arrival details.
- Jointly work on collecting outstanding accounts.
- Update airline rates within the sales department's records.
- Foster lasting relationships with customers through post-sale interactions, provide flight information, maintain Letters of Credit, and resolve any concerns.
- Keep customer files current and accurately updated.
- Carry out additional tasks as directed by management.
