What are the responsibilities and job description for the Freight Forwarding Operations Manager position at NNR Global Logistics?
About the Company
Our core value at NNR Global Logistics USA Inc. lies in our dedication to exceeding customer expectations. By committing to the success of our team members, we foster an environment of continuous growth and innovation. With a strong presence in the global market, serving over 1 million satisfied customers daily, we aim to make a positive impact.
About the Role
We seek an individual who can efficiently manage export/import operational tasks, ensuring optimal performance at the branch office. This role involves coordinating customer needs with Sales and the Branch Manager.
Primary Responsibilities
- Develop air and ocean bills of lading and relevant export documentation to guarantee export-ready freight.
- Arrange for the collection of customers' freight with trucking companies.
- Conduct TSA safety checks on received freight, labeling it for export.
- Book export shipments with air and ocean carriers.
- Monitor consolidation processes closely.
- Review procedures and implement TSA safety regulations as prescribed by the Head Office.
- Retrieve import documentation from airlines.
- Verify Transport documents related to immediate imports for US Customs.
- Work with outside Customs Brokers to facilitate timely import freight clearance.
- Negotiate with NNR Japan and other international partners.
- Supply customers with quotations when sales staff are unavailable.
- Provide market research assistance to sales staff.
- Develop detailed proposals for sales staff, conducting phone-based sales to potential clients.
- Assist sales staff with correspondence, faxing, and other tasks.
- Reconnect with inactive customers to discuss shipping status.
- Inform import customers about the arrival of their goods.
- Collaborate on collections of overdue accounts.
- Update airline rates in sales department records.
- Maintain ongoing relationships with customers through post-sale interactions, provide flight details, maintain and review Letters of Credit, and address any complaints.
- Manage and update customer files.
- Perform additional tasks as directed by management.
