Pet Resort Customer Service

Our guests come to us from loving homes, and from pet parents who trust us to care for their furry family members, and we don’t take that responsibility lightly.

Our front-of-house team has exemplary customer service, just as you would see in a 5-star hotel. You will be greeting pet parents, helping them to and from their cars, checking guests in and out, handling pets to and from their rooms or play areas, taking inventory of belongings, checking vet records, keeping our resort clean and tidy, and communicating with pet parents in person and via email, text, and phone. Our professional customer service team works on their feet and creates a unique and dedicated experience for each of our guests and pet parents, all while having the privilege of interacting with the cutest dogs and puppies.

And let’s not forget -- you’re probably going to go home with some fur on you and get lots of sloppy dog kisses!

Equal Opportunity Employment:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Benefits:

We offer an excellent benefits program for full-time employees including health and dental insurance, life insurance, vision care, and paid sick and vacation time.

All of our employees get to interact with the best furry guests in the world! Have a dog of your own? You can take advantage of free and discounted pet services in our resort.

Our company also offers employees discounts on certain pet insurance programs and cell phone services.  We also have an Employee Assistance Program (EAP), 401(k) program with matching funds., scholarship opportunities, and access to mental health services. 

We recognize hard work and dedication. There are ample opportunities to advance in our company for those looking to grow or start a career in pet care or veterinary services.

Requirements:

• Must love animals
• Must be passionate about your care of guests and quality of work every day
• Ability to work as a team and assist other departments as needed
• Focus on safe and gentle handling of our dog guests
• Have a friendly, and positive attitude toward yourself, our guests, your teammates, leadership, and pet parents. 
• Reliable, punctual, and dependable – your team relies on you, and so do our guests and pet parents!
• Ability to work a flexible schedule, including holidays and weekends. 
• Be comfortable around dogs of all breeds and physically able to handle dogs of all sizes and lift up to 60 lbs.
• Be able to work on your feet for 8 hours and work in the hot/cold/humid/rainy midwest weather

If you love animals and have experience in customer service, pet resorts, animal rescue, pet sitting, veterinary care, or have worked in a fast-paced environment before, we welcome you to apply! Due to the nature of our business, weekend and holiday shifts are required.

About Our Team:

Our team is empowered! Each of our dedicated team members is unique and brings with them their own life experiences. We share ideas, have team meetings, encourage, recognize, and support each other, and care for each guest as if they were our own. Our team is hard-working AND fun. We’re critical thinkers, proactive problem solvers, creative caregivers, and most of all, enthusiastic animal lovers.

We provide exceptional care and attention to your pet while with us. Our award-winning training programs, safe and fun dog daycare and premium boarding services make us a St. Louis favorite when choosing the best pet resort for your dog. We are proud members of several professional pet organizations that ensure strict standards when caring for your dog.