What are the responsibilities and job description for the Technical Data Analyst position at No Limit Technology?
Job Description :
Support Services Technical Analyst
Responsibilities :
- Perform technical troubleshooting on highly complex integrated systems including diagnostic approaches determining root causes and identifying solutions with technologies such as cloud native solutions data tools such as Databricks Immuta Collibra Starburst Tableau Grafana ServiceNow preferred
- Provide primary technical support to the end user community for problems related to software database issues data communication and processing errors.
- Oversee application production and / or implementation support both technical and user for new releases of applications.
- Consult on application testing strategies document observations and coordinate responses.
- Maintain project and application information including schedule system scope requirements and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
- Documents enduser interactions into the automated call logging tools for tracking and productivity purposes.
- Validate proposed technical approaches to system or application problem logs and makes recommendation for mediation to management.
- Collaborate with the training team to develop and conduct enduser training sessions as well as training and user guides. Coach mentor and assist with the development of other technical support staff.
- May act as a team leader and coordinate assignments of other technical support staff as well as have accountability for the success of department functions.
- Leads the administrative ad hoc assignments and assists with contingency testing as directed.
- Work with internal customers and encourage open dialogue and contributions to understand requirements assumptions current reality and constraints.
- Develop implement and mature support processes procedures and best practices to ensure efficient and effective support operations.
- Monitor the stability availability and performance of CDP platform analytics and reporting systems and related application infrastructure.
- Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations.
- Collaborate with the platform engineering analytics infrastructure team and product to implement improvements and ensure alignment with overall business objectives. Generate reports on support activities system performance and incident trends for CDP stakeholders.
- Develop and continually maintain documentation of training content user documentation support processes procedures and incident resolutions.
- Foster relationships with key stakeholders and user groups deepen knowledge of evolving support needs.
- Collect and report on CDP platform and support services metrics. Perform other duties as assigned.
Requirements :
Preferred :
