Experienced Veterinary Client Service Representative

Customer Service Representative

Facility: Noah's Animal Hospital North

About the Position

Full time position, must be available M - F 8a-6p and every other Saturday 7:45a-1:30p 

Noah’s Animal Hospitals are all about making life better for people and their pets – literally, it’s our mission. We know pets are cherished family members of our clients and strive to make their experience with us as comfortable and pleasant as possible, no matter what circumstances bring them in. Whether it’s the first visit for a brand new puppy or the final goodbyes to a lifelong companion, our compassionate care shines in exceptional service.

We are looking for a motivated, outgoing, and friendly individual to be the first point of contact for our clients as a Client Service Representative. Dedicated to providing high-quality service and exceeding customer expectations in every interaction, your mission is to be the guide for our clients through the entire visit process. As a CSR you will be a loyal advocate for our clients, a creative problem-solver, and a collaborative team member. You will have the opportunity to continually improve our patient experience, working alongside team members passionate about the animals we serve and the families who love them.

Requirements

• At least 1 year of related experience as a Veterinary CSR
• Ability to maintain a positive professional demeanor in client interaction
• Energetic, friendly, able to multi-task, work in a fast paced environment
• Experience (professional or volunteer) with pets (excluding personal pets)
• Must be comfortable around a wide variety of dogs and cats
• Experience using multiple phone lines
• Experience in veterinary field

Our Core Values include:

• Demonstrating Compassion
• Providing Memorable Client Experiences
• Being Easy to do Business With
• Operating with Integrity
• Working with Passion
• Excellence in Care and Service
• Being Helpful
• Finding and Keeping the Right People