International Supply Chain Manager

This International Supply Chain Manager position can be based at any of the following Noatum Logistics USA offices: Chicago, IL, Houston, TX, Los Angeles, CA, Miami, FL, New York, NY.

The role of the International Supply Chain Manager (ISC) is to provide global account management to key Noatum Logistics USA customers per customer requirements and agreements. The ISC Manager ensures quality delivery of predefined operational supply chain solutions and is responsible for maintaining relationships with all account stakeholders. They are responsible for facilitating, monitoring, and integrating the Noatum Logistics service offering, both internally and externally, to optimize service delivery and customer value/satisfaction, and to drive continuous improvement.

Noatum Logistics is a leading supply chain management company with global coverage, specializing in freight management, international supply chain management, contract logistics, project logistics, eSolutions, and customs clearance and compliance. As an innovative logistics provider, we offer specific, integrated, complex, and value-added solutions for our clients’ supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success.

Duties and Responsibilities

• Own and manage assigned account(s) overall at an operations management level, executing specific requirements as documented in the customer SOP and destination account management document.
• Provide training and tools for new employees and/or continuous education for all assigned team members. Execute performance reviews, goals and objectives, and incentive schemes for direct reports, with Human Resource guidelines.
• Maintain strong contact/relationships with global customers and Noatum Logistics regions supporting those customers. Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Own and maintain local tariffs, including new rate requests, based on customer’s business growth and new location opportunities.
• Utilize internal performance score-carding and root cause analysis to drive operational excellence, improvement, and SOP execution, compliance, and quality. Develop and maintain necessary metrics/KPI’s for all operational aspects of the business. Pro-actively implement solutions to address and correct identified issues. Provide root cause analysis, drive continuous improvements, and execution of solutions.
• Minimize customer-perceived service failures through planned performance monitoring and operational guidance.
• Monitor service levels to ensure that performance statistics meet customer and Noatum Logistics contractual requirements.
• Ensure compliance with operational, regulatory, and administrative policies and procedures.
• Execute customer’s strategic initiatives to drive continuous process improvement and create long-term value.
• Analyze both new and existing businesses to generate additional revenue opportunities.
• Implement project management escalation line.
• Manage EDI troubleshooting and issue resolution.
• Lead Noatum Logistics global and regional control tower management discussions to share best practices. Ensure the transfer of best practices throughout the area of responsibility.
• Facilitate regular business reviews and follow-up on subsequent actions.
• Develop, implement, and monitor initial maturity model.
• Provide market updates, trends, and carrier alliance statuses to the customer that may affect the day-to-day operations.
• Lead implementation for customer projects or integrations.

• College degree in logistics, supply chain, international business, or project management or 5 years strong working knowledge of international transportation and logistics (preferably in ocean 3PL/4PL/PO management) or a combination of both.
• Experience with process mapping, definition, and documentation (via MS Offices applications).
• Comprehensive knowledge of transportation modes, tariffs, and systems.
• Working knowledge of EDI concepts and processes and ERP systems (JDE/SAP, etc.).
• Advanced proficiency in MS Office suite of products (Excel, PowerPoint, and Visio) as well as proficiency in supply chain concepts and processes (i.e., international supply chain, inventory management, compliance, distribution and/or procurement).
• A well-organized self-starter who is highly detail oriented.
• Excellent interpersonal, organizational, and both written and verbal communication skills.
• Experience in customer interaction (i.e., customer service, sales, sales support, or customer solutions).
• Ability to represent the team and function effectively in dealings with internal customers and vendors is essential.

Preferred Qualifications

• Strong understanding of international U.S. Customs export and import regulations.
• CargoWise platform experience.

Physical Requirements

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.

JOB # 2415