Customs Clearance Director

Job Description
Noatum Logistics is a leading supply chain management company with global coverage, specializing in international freight forwarding and supply chain management, customs clearance and compliance, warehouse and contract logistics, project logistics, and eSolutions. As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex, and value-added solutions for our clients' supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success.
The Customs Brokerage Manager develops and maintains an efficient, cost-effective customs brokerage operation. The manager measures plan to actual performance and develops and implements corrective action, as necessary. The manager develops and implements information and administrative systems to support import services and programs and trains and develops staff to achieve maximum efficiency and effectiveness.
The Customs Brokerage Manager develops a thorough understanding of clients' key business objectives and shipping and customs brokerage requirements. The manager ensures client satisfaction through workload coordination and prioritization of support resources. The manager monitors key internal and client-facing metrics and defines strategies for continuous improvement.

Duties and Responsibilities

• Oversee customs brokerage team in performing all assigned customs and compliance functions.
• Manages direct staff. Fosters a participative work environment. Serves as mentor and role model for department personnel. Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Facilitates development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interviews, hires, and maintains appropriate staffing levels. Manages the performance of the organization/department.
• Develop goals and objectives of the department/organization to align with the vision. Monitor the department's effectiveness, ensuring customer needs and expectations are consistently met. Manage the department within budget.
• Coordinate and lead team meetings disseminating company information, objectives, and client news to the team.
• Manage selected key accounts based upon size and complexity of requirements.
• Oversee, monitor, and actively manage key metrics and client margin factor while ensuring value proposition is being maintained. Target key accounts that need improvement and drive/facilitate improvement actions. Determine strategy to drive increased margin and minimize problems and issues with the account.
• Maintain client business review schedule and client continuous improvement efforts. Prepare and participate in either if required. Support Noatum Logistics continuous improvement efforts for internal processes and methodologies.
• Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to institutionalize best practices. Perform regular evaluations of results accomplished.
• Responsible for administration and guidance on U.S. customs regulations, processes, and company policies for the region's import department, including performance metrics.
• Assist with classification of merchandise, harmonized tariff research, binding rulings, protests, and duty rates as needed.
• Assist with other government agency clearances.
• Maintain recordkeeping standards according to U.S. customs regulations.
• Prepare and submit documents to U.S. Customs as well as other government agencies in accordance with company policy.
• Supervise the timely and accurate processing of ABI statements.
• Assist in setting up new customs brokerage accounts to ensure all system functionality is available for ultimate compliance and processing efficiencies.
• Maintain a high level of communication, both written and verbal, with clients and U.S. Customs.
• Support the sales process to secure new business as well as maintain/grow our current base of accounts. Look for opportunities to increase market share by offering enhanced compliance services.
• Audit regional files to ensure compliance with company and regulatory policies.
• Provide regional support on post entry processing.
• Ensure that all direct reports receive training in import procedures.
• Provide management oversight/employee supervision in a multiple branch/employee environment.