What are the responsibilities and job description for the Field Installation & Support Specialist position at Nobi Smart Lamps?

About Nobi USA

Nobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp, committed to empowering elderly individuals and their loved ones as well as senior care providers by offering discrete technology and smart solutions that deliver care when needed, without intrusion. We pride ourselves on delivering exceptional products and services while fostering a collaborative and innovative work environment.

Job Description

We are seeking a highly motivated and skilled Field Installation & Support Specialist to join our dynamic US team. This role is critical in ensuring the successful installation of Nobi’s Smart Lamp solutions in senior care facilities across the United States. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.

RESPONSIBILITIES

Technical Oversight

Lead on-site installation and configuration of Nobi Smart Lamp systems, ensuring all technical and functional requirements are met.
Provide technical training to installation teams to ensure high-quality execution.
Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.

Project Management

Act as the on-site project manager during installations, coordinating schedules and resources.

Ensure that installations are completed on time and align with customer expectations and Nobi standards.

Communication & Coordination

Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.

Address any concerns or questions from stakeholders with empathy and professionalism.

Post-Installation Support

Ensure proper documentation and handover of the installed system, including as-built records.

Collaborate with the Customer Success team to provide ongoing support and address any follow-up issues.

Cross-Functional Collaboration

Support testing and feedback for new product features.

Qualifications

Technical Expertise

Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.

Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).

Soft Skills

Excellent verbal and written communication skills, with the ability to train and guide others effectively.

Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.

Fluency in English is required; Spanish proficiency is highly desirable.

Experience

5 years of experience in a technical field involving installations, product support, or systems engineering.

Experience managing on-site teams and coordinating multi-party projects.

Background in customer-facing roles with a focus on delivering exceptional service.

Additional Skills

Knowledge of industry standards related to electrical safety and IoT device security.

Experience in the senior care or healthcare sector is a plus.

Proficiency with Microsoft Office, Google Workspace, and ERP / service desk tools.

Physical Requirements

Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.

Willingness to travel extensively for on-site work across the United States with overnight stays as needed.

Salary Range : $80,000-90,000

Benefits

401(k) with matching

Health, Dental, and Vision insurance

Paid time off

Parental leave (if applicable)

Schedule

Full-time, 40-hour work week

Monday to Friday with occasional nights and weekends

Supplemental pay types

Bonus pay

Ability to commute / relocate

Houston, TX 77024 : reliably commute or planning to relocate before starting work (Preferred)

Application

Interested? Send resume and cover letter to : conny@nobi.life.

We are looking forward to having you join our amazing team!

Salary : $80,000 - $90,000

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