Customer Service Representative

Noble Environmental is looking to add to its rapidly expanding customer service department, and is in search of experienced, reliable, and enthusiastic team members. Customer Service Representatives act as a liaison, provide product/services information and resolve any emerging concerns that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Handle and manage a high volume of incoming calls as it pertains to billing, customer inquiries, and business development.
• Identify and assess customers’ needs to achieve satisfaction.
• Consistently provide accurate and complete information.
• Follow company protocols, procedures, guidelines, and policies as directed by leadership.
• Meet or exceed personal/customer service team performance targets, goals, and call handling quotas.
• Keep records of customer interactions, process customer accounts, and file documents.
• Carry out various administrative duties as assigned.
• Always remain polite, professional, and courteous.
• Reliable and consistent attendance and strong work ethic.

Requirements:

• Proficient in MS Office
• Excellent time management skills and ability to multi-task and prioritize work
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Attention to detail and problem-solving skills.
• Strong phone contact handling skills and active listening.
• High school diploma or equivalent; college degree preferred.
• Customer service orientation and the ability to adapt/respond to different types of customers.

Job Type: Full-time

Location: McClellandtown, PA

Compensation: Commensurate with experience

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Call center: 1 year (Preferred)

This job description is not a contract and does not affect the at-will nature of your employment relationship with Noble Environmental and any of it's affiliates. Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. Noble Environmental and any of it's affiliates reserves the right to modify or amend this job description at its discretion, without prior notice

All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.