What are the responsibilities and job description for the Dispute Resolution Specialist position at NOBLE FEDERAL CREDIT UNION?
Job Details
Description
Essential Duties and Responsibilities:
Responsible for managing and maintaining vendor relationships with Fiserv Dispute Expert for debit and credit card transactions. Ensure debit and credit card cases are created by the Fiserv Contact Center.
Analyze transaction data and identify potential fraud or unauthorized activity for ACH, Person-to-Person (P2P Zelle), affidavits of forgeries, etc.
Troubleshoot Person-to-Person (P2P Zelle) member inquiries and work with vendors (Fiserv and/or NCR) for resolutions.
Responsible for daily Person-to-person payment (P2P Zelle) daily balancing.
Complete dispute form via online or phone to begin the dispute process for ACH, Zelle and/or affidavits of forgeries.
Collaborate with external partners, including merchants and other financial institutions, to resolve all disputes.
Provide exceptional service to members by addressing their concerns and questions. Keep members informed about the status of their dispute and any required actions.
Ensure accurate and timely processing of dispute claims, including provisional/final credits and/or debits to the member.
Responsible for maintaining accurate records of all dispute cases and related communications.
Responsible for monitoring and processing all system reports including but not limited to, Fiserv Dispute Expert, ClientView Reports,Federal Reserve, Core reports, P2P Zelle dispute portal via Compass, etc.
Responsible for applying travel notes timely and accurately on card processing systems to ensure uninterrupted card use.
Responsible for preparing and processing charge-offs for all disputes.
Primary back up for negative share charge offs and/or account review.
Responsible for monthly Chex Systems reporting and system updates.
Responsible for developing and updating dispute procedures and policies.
Responsible for staying current and compliant with Regulation E.
Maintain knowledge of financial institution rules and regulations.
Ability to perform other Digital Services Department duties as assigned, such as:
- Incoming and outgoing wires
- Assist the Risk/Fraud Analyst with developing and maintaining clear communication regarding current fraud trends.
- Assist in monitoring daily, monthly, and quarterly charge back volumes to identify any trends or issues.
Exercise awareness regarding suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications
Associate degree (A.A.) or equivalent from two-year College or technical school; or two to three years’ related experience and/or equivalent combination of education, experience, and training. Experience in financial institutions and Visa and/or MasterCard processing preferred.
Salary : $30 - $45