What are the responsibilities and job description for the Process Improvement Specialist position at Noble Health Services?
Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. Manages the orientation and training process of new and existing employees.
Job Summary: Responsible for overseeing onboarding, training, and development of call center employees while fostering an environment of continuous quality and process improvement.
Responsibilities
- Supports the onboarding, initial training, and support the ongoing development of Patient Care Advocates, Patient Benefit Specialists, Workflow Processing Specialists, and Hub Services Specialists (as appropriate.)
- Collaborate with leadership to enhance training materials and processes for all call center departments
- Provide timely reporting, feedback, and information to support the training and development of all call center teams including call reviews for quality, customer service, and PCI compliance
- Provide insights regarding enhancements to call center workflow on a routine basis
- Support provision of direct patient services for prescription pickups during regular business hours
- Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Continue in the capacity as a Patient Benefits Specialist or Patient Care Advocate and all its roles and responsibilities
- Receive reports of incomplete call center staff trainings and facilitate the completion of outstanding requirements for each department
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Job Skill Requirements:
- Broad knowledge of medications, physician orders, and pharmacy systems
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Excellent computer and keyboarding skills
- Successful completion of a pre-employment and/or random drug screening test
Educational Requirements:
- Minimum: High School Diploma or GED
- Preferred: Pharmacy technician or related certification
Experience:
- Past experience in a customer service-related field
- Preferred: Past experience in a call center environment
- Preferred: 12-24 months experience as a pharmacy technician
Compensation:
$18.50 - 18.90 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Salary : $19 - $19
