Director of Resort Operations

Job Type

Full-time

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

As a Resort Director you will direct and control all operational departs including Rooms, F&B outlets, spa facilities, Engineering, and Property Management as it pertains to the day-to-day guests experience and operations at the AAA Four Diamond level for both Teton Mountain Lodge & Spa and Hotel Terra. Along with DRM and Accounting Division direct, monitor and control and financial responsibilities include yield management, cost controls, forecasts, month end reviews and analysis, and labor standard monitoring to ensure projected profitability. Work with corporate team members to carry out large capital projects and ensure correct spending on those projects. Work with and report to HOA board of directors and individual owners as needed.

The Job

• Direct report for the Engineering department to ensure smooth communication and prompt work order completion for the entire building.
• Oversee Chill Spa operations to ensure a high level of guest satisfaction and operated in a manner to maximize profits.
• Will act as the manager on duty in the hotel at all times.
• Responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all hotel policies.
• Perform daily property walk throughs at both hotels to ensure the product is being kept up to standard.
• Conduct weekly manager meetings to ensure all guest services are being kept up to standard and to understand any opportunities and/or challenges within the departments.
• Monitor daily revenues, identify financial threats and/or opportunity and advise department managers to adjust expenses accordingly.
• Ensure proper spending through PO approval processes.
• Participate in weekly yield meetings to ensure room revenue budgets are met.
• Ensure room type availability at the 4-6-week timeframe to ensure stay-through patterns are optimized to promote room revenue pick up.
  
  

The Offer

In return we offer our new Resort Director:

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage
  
  

Requirements

• 3-5 years in an Executive Level hotel position.
• Lifting and carrying up to 50lbs.
• Walking.
• Standing.
• Bending.
• Hearing and manual dexterity.
  
  

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.