Front Desk Agent

Description

WE ARE

Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Front Desk Agent to our Sunny Isles staff.

OUR CULTURE | Individual Distinction, Collective Soul

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 23 unique hotels around the Americas, distinctly unique in location and soul.

At Solé Miami, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Solé Miami is an independent boutique, one of a kind, newly-renovated Miami beachfront hotel.

A day in the life...

The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

To be successful in the Front Desk Agent position, you...

• are eager to learn and take pride in your work
• seek to work in a beautiful hotel where you constantly meet new people
• are reliable, have a flexible mind-set and like to smile
• handle check-ins and checkouts in a friendly, efficient and courteous manner.
• answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• follow all cash handling and credit policies.
• are aware of all rates, packages and special promotions.
• are familiar with all in-house groups.
• are aware of closed out and restricted dates.
• obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• are familiar with hospitality terminology.
• have knowledge of emergency procedures and assist as needed.
• use proper two-way radio etiquette at all times when communicating with other employees.
• fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• are able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• balance and prepare individual paperwork for closing of shift according to hotel standards.
  
  

To attract the best, we offer...

Our team members are our most important asset and that's reflected in our benefits. Solé Miami is proud to offer a variety of benefits to support team members and their families, including:

Health Benefits Package: Medical/Dental/Vision/EAP

Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance

401k plan--with employer match after one year of employment

Paid days off--holidays/personal/vacation/sick

On-Demand Pay - Your Pay before Payday

Parking reimbursement up to $20 per day

Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)

Career growth opportunities and recognition programs

We look forward to hearing from you and sharing more details about this amazing opportunity with you.

Requirements

• Prior cash handling experience necessary
• High School Diploma or equivalent.
• Ability to communicate effectively with guests and other team members.
• Read, write and speak English fluently.
• Ability to stand for extended period of time and/or duration of shift.