Front Desk Supervisor

Job Type

Full-time

Description

Job Description: Front Desk Supervisor

Location: River Terrace Inn, Napa, CA

About River Terrace Inn: Nestled along the beautiful Napa River, River Terrace Inn offers luxurious accommodations and personalized service in an idyllic riverfront setting. Combining modern elegance with laid-back California charm, our inn is just steps away from Napa’s finest shopping, tasting rooms, and the renowned Oxbow Market.

The Role: Front Desk Supervisor - We are seeking a Front Desk Supervisor to become a key member of our dynamic team at the River Terrace Inn. In this role, you will collaborate closely with the Hotel Manager to oversee front office operations, ensuring every guest enjoys a seamless experience from arrival to departure.

This position primarily involves evening shifts (2:15 PM–11:15 PM) and requires flexibility to cover other shifts as needed to meet business demands, including weekends and holidays.

As a Front Desk Supervisor, you will take a proactive role in leading and mentoring front desk staff, handling guest inquiries, and managing operational challenges with a focus on excellence in service delivery.

Responsibilities:

• Lead and manage daily front office operations to ensure guest satisfaction and operational excellence.
• Communicate clearly and effectively with team members, both verbally and in writing.
• Assign tasks to guest service agents and provide detailed instructions as needed.
• Observe and coach front desk and bell staff, encouraging continuous improvement.
• Greet guests warmly and manage the check-in/check-out process efficiently.
• Handle payments, including credit card authorizations, cash transactions, and posting charges.
• Ensure accurate input of guest information and retrieval of messages using the property management system (PMS).
• Proactively anticipate guest needs and address requests to enhance their experience.
• Manage VIP arrivals, ensuring special accommodations and requests are met.
• Troubleshoot and resolve issues with property management systems or other tools.
• Monitor the cleanliness and presentation of the front desk area.
• Act as Manager on Duty (MOD) in the absence of senior management, addressing guest concerns and operational needs.
• Ensure compliance with hotel policies, safety protocols, and emergency procedures.
  
  

Qualifications:

• High School Diploma or equivalent; additional education in hospitality is a plus.
• Minimum of one year of experience in customer service, preferably in hospitality.
• Strong communication skills and fluency in English (verbal and written).
• High energy, a positive attitude, and a commitment to providing exceptional guest service.
• Proven ability to handle cash transactions accurately and securely.
• Availability to work evenings, weekends, and holidays.
  
  

What We Offer:

• Competitive compensation: $23.00/hour
• Paid time off
• Pay-on-demand services
• 401(k) savings plan
• Comprehensive health benefits (medical, dental, vision)
• Access to the Noble House Team Member and Family & Friends Rate discount program
  
  

Our Culture: At River Terrace Inn, we pride ourselves on fostering a culture of teamwork, reliability, and passion for hospitality. Our ideal team members are hard-working, service-oriented, and thrive in a dynamic environment.

Commitment to Diversity: We are dedicated to promoting Diversity, Equity, Inclusion, and Accessibility (DEIA) initiatives. Our DEIA committee provides a platform for team members to share unique perspectives and contribute to our inclusive workplace culture.

Call to Action: Are you ready to join a team that’s passionate about creating exceptional guest experiences? Apply now to become a Front Desk Supervisor at River Terrace Inn and take the next step in your hospitality career!

Position: Full Time-Hourly

Pay: $23.00 per hour

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.

Salary Description

$23.00 Per Hour