Customer Relations Associate

SALARY RANGE: $43,490-$54,365 - At Noble, we believe the health of soil, plants, animals, and humans is one and indivisible. We believe in rebuilding healthy soils and helping producers maintain a strong bottom line. Through these two actions, we can transform degraded grazing lands across the United States, benefiting the environment and society as a whole.

Our focus is to help farmers and ranchers apply regenerative ranching principles to the nation’s 654 million acres of grazing lands. This monumental undertaking requires thousands of producers across the U.S. to overcome significant barriers and change their current practices to work with nature, not against it.

Our Customer Experience team are the champions of customer centricity, bridging the organization’s brand, products and services and its customers’ needs, aspirations, and concerns. By tailoring customer interactions to meet each individual where they are on their journey, necessary information can be shared more effectively, in turn helping farmers and ranchers to triumph over the barriers and ultimately benefit all of society through their efforts.

So, do you want to join us? We are looking for a Customer Relations Associate

As customer relations associate, you will be the primary point of contact for all customer inquiries and will assist with collecting, tracking, and analyzing customer feedback. The customers’ experience is an integral part of helping the organization share the story of regenerative land stewardship. The work you do can play a part in making a difference in a producer’s operation, their life and the society that depends on them.

You are:

• A life-long learner. First and foremost, you must be a passionate learner in your personal and professional life and dedicated to advancing knowledge of your craft.
• Driven to succeed. You are detail oriented and an organized self-starter who can manage deadlines and shepherd projects through to completion, while remaining flexible. You demonstrate innovative approaches to projects, challenges, and problem solving and provide stellar customer service. You thrive in a constantly evolving, swift-paced environment, showcasing proven leadership and business acumen skills.
• A visionary. You understand that every customer is unique. You desire to understand their needs, wants, and challenges and work collectively with others to tailor interactions and create a sense of belonging and trust that extends beyond transactions.
• A builder of relationships. Your natural tendency to create strong personal and professional bonds helps you promote trusting relationships with open dialogue and an outward mindset. You identify, cultivate, and steward all relationships to support Noble’s objectives.
• A teammate. You are a conscientious teammate who works for the success of others.

You will be responsible for:

• Customer Feedback – Gather customer feedback to inform improvement suggestions based on collected insights. Track key metrics to evaluate brand performance in customer experience. Collaborate with internal teams to implement enhancements and improve the overall customer journey and experience.
• Customer Response – Provide prompt and accurate responses to customer inquiries ensuring consistent messaging and timely turnaround. Manage customer expectations and alleviate concerns through open dialogue and an outward mindset. Escalate responses as appropriate and provide follow-up support as needed.
• Customer Experience – Maintain a cooperative working relationship with customers, prospects, partners, employees, contractors, visitors, and guests. View customer satisfaction, retention, and loyalty as the ultimate indicators of Noble’s success. Standards include:
  • Be Consistent – I receive an engaging, thoughtful, and reliable experience every time I interact with Noble.
  • Keep it Simple – I find Noble’s resources easy to access and use.
  • My input matters – I contribute to improving my learning experience and the learning of others.
  • Be reliable – I receive responses to my questions and concerns in two business days.
  • Ready? Set. GO! – I can easily find the correct entry point for my journey.

We will:

• Teach you. We will support you with professional development opportunities that will hone your skills and grow you professionally.
• Support you. We’re committed to building solutions for each other in addition to our stakeholders. Our team members make time to help, provide solutions, and remove roadblocks with regular collaboration across groups, regardless of where our office is. We are empowered and equipped with the tools that allow us to connect, to be intentional and to grow together.
• Include you. We come from different parts of the globe and from different walks of life, but we share the vision of our founder, Lloyd Noble, to improve the land for the benefit of all society. Our culture is inclusive, supportive, and diverse. We want to be a part of your story and you to help write part of ours. Your perspective and experiences are invaluable. Come grow with us!
• Provide you. We offer competitive salary and benefits, including multiple options for health and retirement plans, employee wellness program, employee recognition program, and onsite wellness center. In addition, we have a flexible working environment and organizational support for community involvement and volunteering.

Experience

• Bachelor’s degree in business, marketing, promotions, or related field required. Alternative education and experience will be considered. No experience required with a bachelor's degree. Alternatively, a high school diploma or equivalent and 5 years of experience in customer relationship management with experience in feedback form creation, survey creation, and automation will be considered. Experience with HubSpot and Service Hub is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)