Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional client services, ensuring customer satisfaction, and effectively communicating with clients to address their needs. This role requires a proactive approach to problem-solving and the ability to analyze customer inquiries efficiently.

Duties

• Provide outstanding customer support through various channels, including phone, email, and chat.
• Handle outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks accurately, maintaining up-to-date records of customer interactions.
• Assist with cash handling processes as needed, ensuring accuracy and compliance with company policies.
• Communicate effectively with clients to resolve issues and provide information about products and services.
• Analyze customer feedback and suggest improvements to enhance the overall client experience.
• Collaborate with team members to achieve service goals and maintain a positive work environment.

Qualifications

• Previous experience in customer service or client services is preferred.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Proficiency in office software applications for data entry and record management.
• Ability to analyze situations quickly and provide effective solutions.
• Experience in cash handling is a plus but not required.
• A positive attitude, strong work ethic, and the ability to work well in a team-oriented environment are essential.

Join us in delivering exceptional service and support to our valued customers!

Job Type: Full-time

Pay: $18.82 - $21.91 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Dayton, OH 45417 (Preferred)

Work Location: In person

Salary : $19 - $22