What are the responsibilities and job description for the Host/Hostess position at Noble Smoke - NC?
Position
Summary
Hosts are the
first and last point of contact for guests, playing a vital role in creating a
warm and welcoming dining experience. This position is responsible for managing
reservations, greeting guests, managing waitlists, and assisting in maintaining
an organized flow of service. Hosts work closely with the management team to
ensure a seamless and exceptional experience for every guest, reflecting the
standards and culture of the restaurant and Noble Food & Pursuits.
Essential Duties and
Responsibilities
essential functions include, but are not limited to the following and may
change or be adjusted at any time :
- Greet
guests warmly upon arrival, making them feel welcome and valued.
reservations and waitlists, providing accurate wait times during busy periods.
guest seating in collaboration with the service and management teams to
optimize table turnover and guest experience.
with guests to ensure special requests or needs are accommodated, including
accessibility or large party requests.
cleanliness and organization of the host stand, entrance, and waiting areas.
phones professionally, assisting with inquiries, reservations, and takeout
orders as needed.
with managing guest flow and informing servers and kitchen staff of any changes
to seating plans or reservation schedules.
a deep knowledge of the restaurant’s menu, hours of operation, and other key
details to assist guests effectively.
exceptional hospitality by resolving guest inquiries, complaints, or concerns
promptly and professionally.
with opening and closing tasks, including setting up and breaking down the host
stand and entrance area.
and mentor new host team members as needed to maintain high service standards.
Additional Skills and Responsibilities
years’ experience in a guest-facing role, preferably in a high-volume
restaurant environment.
interpersonal and communication skills with the natural ability to create a
welcoming environment.
organizational and time management skills, with the ability to multitask
effectively.
to remain calm under pressure and handle a variety of guest interactions with
poise and professionalism.
to work varied schedules, including nights, weekends, and holidays.
for exceptional hospitality and delivering memorable guest experiences.
Physical Demands and
Work Environment
to stand for extended periods of time.
May be required to lift, carry, or move items
up to 25 lbs.
Occasional bending, kneeling, or stooping as
required to perform tasks.
Ability to work in a fast-paced environment
with varying noise levels.
Exposed to hot and cold temperatures, such as
when working near doorways or outdoor seating areas.
EEO Statement
Noble
Food & Pursuits is proud to be an Equal Opportunity Employer. We do
not discriminate on the basis race, color, creed, religion, gender (including
gender identity and expression), sexual orientation, marital status, pregnancy,
childbirth or related condition, sexual and reproductive health decisions,
ancestry, national origin, citizenship, age, disability, military or veteran
status, genetic information or predisposing genetic characteristic, status as a
victim of domestic violence, sexual violence, or stalking, or any other legally
protected status.