Demo

Host/Hostess

Noble Smoke - NC
Charlotte, NC Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 4/24/2025

Position

Summary

Hosts are the

first and last point of contact for guests, playing a vital role in creating a

warm and welcoming dining experience. This position is responsible for managing

reservations, greeting guests, managing waitlists, and assisting in maintaining

an organized flow of service. Hosts work closely with the management team to

ensure a seamless and exceptional experience for every guest, reflecting the

standards and culture of the restaurant and Noble Food & Pursuits.

Essential Duties and

Responsibilities

essential functions include, but are not limited to the following and may

change or be adjusted at any time :

  • Greet

guests warmly upon arrival, making them feel welcome and valued.

  • Manage
  • reservations and waitlists, providing accurate wait times during busy periods.

  • Coordinate
  • guest seating in collaboration with the service and management teams to

    optimize table turnover and guest experience.

  • Communicate
  • with guests to ensure special requests or needs are accommodated, including

    accessibility or large party requests.

  • Maintain
  • cleanliness and organization of the host stand, entrance, and waiting areas.

  • Answer
  • phones professionally, assisting with inquiries, reservations, and takeout

    orders as needed.

  • Assist
  • with managing guest flow and informing servers and kitchen staff of any changes

    to seating plans or reservation schedules.

  • Maintain
  • a deep knowledge of the restaurant’s menu, hours of operation, and other key

    details to assist guests effectively.

  • Provide
  • exceptional hospitality by resolving guest inquiries, complaints, or concerns

    promptly and professionally.

  • Assist
  • with opening and closing tasks, including setting up and breaking down the host

    stand and entrance area.

  • Train
  • and mentor new host team members as needed to maintain high service standards.

    Additional Skills and Responsibilities

    years’ experience in a guest-facing role, preferably in a high-volume

    restaurant environment.

  • Exceptional
  • interpersonal and communication skills with the natural ability to create a

    welcoming environment.

  • Strong
  • organizational and time management skills, with the ability to multitask

    effectively.

  • Ability
  • to remain calm under pressure and handle a variety of guest interactions with

    poise and professionalism.

  • Flexibility
  • to work varied schedules, including nights, weekends, and holidays.

  • Passion
  • for exceptional hospitality and delivering memorable guest experiences.

    Physical Demands and

    Work Environment

  • Ability
  • to stand for extended periods of time.

    May be required to lift, carry, or move items

    up to 25 lbs.

    Occasional bending, kneeling, or stooping as

    required to perform tasks.

    Ability to work in a fast-paced environment

    with varying noise levels.

    Exposed to hot and cold temperatures, such as

    when working near doorways or outdoor seating areas.

    EEO Statement

    Noble

    Food & Pursuits is proud to be an Equal Opportunity Employer.  We do

    not discriminate on the basis race, color, creed, religion, gender (including

    gender identity and expression), sexual orientation, marital status, pregnancy,

    childbirth or related condition, sexual and reproductive health decisions,

    ancestry, national origin, citizenship, age, disability, military or veteran

    status, genetic information or predisposing genetic characteristic, status as a

    victim of domestic violence, sexual violence, or stalking, or any other legally

    protected status.

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    Job openings at Noble Smoke - NC

    Noble Smoke - NC
    Hired Organization Address Charlotte, NC Full Time
    Position Summary Kitchen team members are responsible for assisting with food preparation, maintaining cleanliness in th...

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