What are the responsibilities and job description for the Field Service Technician position at Noblesoft Technologies Inc.?
Job Title: FSO Technician
Location: – Fernandina Beach, FL 32034 Onsite
Mode : Contract
Job Description:
Relevant Experience : 3 Years minimum
Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
Others : Excellent Communication – soft skills (read, write & speak)
Skillset
- Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
- Travel to the Near By Site in case of a need (Mileage will be taken care).
- Work from Office on Daily (No WFH)
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Ability to move/lift/carry up 50 lbs of weight
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant, demonstrated experience with Microsoft Windows operating systems
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
- Servers: 2012, 2008 r2, 2008, 2003, 2000
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined, systematic problem solving skills required
Job Type: Contract
Pay: $22.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Night shift
Ability to Commute:
- Fernandina Beach, FL 32034 (Required)
Ability to Relocate:
- Fernandina Beach, FL 32034: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $22 - $23
