What are the responsibilities and job description for the Associate Consultant position at Noblesoft Technologies?
Job Role : Associate Consultant
Job Location : Chicago, Illinois (USA)
JD attached :
1.) To adhere to quality standards, regulatory requirements and company policies
2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
5.) To provide support for on call escalations / L3 level support and doing incident & problem management
6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews / participation in hiring drives.
