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Data Center Engineer (Hands & Feet Services)

Noblesoft Technologies
Dallas, TX Full Time
POSTED ON 12/26/2024
AVAILABLE BEFORE 2/25/2025

Roles and Responsibilities

  1. Data Center Operations:

    • Update DC Sheet/Inventory and maintain the DC Portal.
    • Install, configure, and maintain server operating systems.
    • Perform server firmware, BIOS, and driver updates.
    • Troubleshoot hardware issues in coordination with vendors and share logs for resolution.
    • Escort vendors in the Data Center (DC) and MUX Room for hardware issue resolution and inspections.
    • Manage hardware parts, including receiving and returning components.
    • Perform server and rack movement, mounting, and device labeling.
    • Maintain the DC store for server parts.
  2. Vendor and Team Coordination:

    • Coordinate with network, VM, storage, backup, and Unix teams.
    • Facilitate vendor interactions, including gate pass preparation and logistics coordination.
    • Coordinate material inspections with customs and logistics teams.
  3. Infrastructure Management:

    • Monitor and maintain power and cooling systems in the DC.
    • Install and configure ATS and PDU systems.
    • Clean and maintain DC and MUX rooms.
  4. Backup and Storage:

    • Provide recording backups as per administrative requests.
    • Manage tape movement to fire-proof safes.
  5. Reporting and Documentation:

    • Prepare and maintain authorization sheets (DC, MUX, Fire-Proof Safe).
    • Generate periodic reports and updates for stakeholders.
  6. Compliance and Audit:

    • Conduct audits to ensure adherence to regulatory compliance and CoE processes.
    • Prepare audit findings reports and support action plan execution to close non-compliance issues.
    • Track lateral hiring metrics and compile data for monthly/quarterly updates.
Skills and Competencies
  • Technical Skills:

    • Strong understanding of server hardware, OS installations, and configurations.
    • Familiarity with ATS, PDU installation, and power/cooling system management.
    • Knowledge of Data Center best practices and operations.
  • Soft Skills:

    • Excellent written and verbal communication skills.
    • Strong customer service orientation with a polite and efficient approach.
    • Detail-oriented, self-motivated, and capable of working independently.
    • Analytical problem-solving skills with a "can-do" attitude.
    • Ability to manage and lead a culturally diverse and geographically distributed team.
Desired Experience
  • Prior experience in Data Center operations or similar roles.
  • Strong understanding of regulatory compliance and CoE processes.
  • Experience in coordinating with vendors and cross-functional teams.
Educational Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
Deliverables
  • Timely execution of Data Center operations and maintenance tasks.
  • Accurate and up-to-date reporting for stakeholders.
  • Consistent adherence to compliance standards and audit requirements.
  • High levels of customer satisfaction through efficient issue resolution and support.

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