What are the responsibilities and job description for the Desk Side Services position at Noblesoft Technologies?
Role : Desk Side Services
Location : Alamance NC
JD :
1.) To provide support for on call escalations and doing root cause analysis of given issue
2.) To independently resolve tickets within agreed SLA of ticket volume and time
3.) To adhere to quality standards regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Key Skills
Editorial,English,Communication,Dos,Journalism
Employment Type : Full Time
Vacancy : 1
