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Desk Side Support

Noblesoft Technologies
Halifax, MA Full Time
POSTED ON 4/27/2025
AVAILABLE BEFORE 5/27/2025
  • Ability to disconnect / reconnect computer workstations peripherals and phone equipment
  • Hands on experience with Imaging reimaging Windows Operating system for Desktop Laptops
  • Safely move equipment point to point using wheeled carts and vehicles
  • IMACD & Asset Inventory experience
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost SCCM etc
  • Delivery and setup of PC equipment to endusers.
  • Use trouble ticketing system to accept assignments document work events complete requests and verify customer satisfaction.
  • Ability to provision and Support wireless devices.(E.g. Blackberry Android and iPhone)
  • Demonstrated proficiency in Microsoft OS and Microsoft application.
  • Demonstrated proficiency for installation of desktop software and troubleshoot
  • Working knowledge of Microsoft Active Directory and GPO
  • Strong customer service skills
  • Strong troubleshooting skills
  • Significant demonstrated experience with Microsoft Windows operating systems

    • Clients : Windows 10 Windows 7 Windows Vista Windows XP Windows 2000 Windows 98

    • Servers : r
    • Functionally capable with Apple OS X
    • Advanced troubleshooting skills with hard drive encryption software
    • Advanced level skills in the Microsoft Office Suite :

      • Word Excel PowerPoint Outlook configuration issues with Exchange

    • Strong clientside remote access troubleshooting skills
    • Demonstrate strong skills supporting printers in an enterprise environment
    • Advanced knowledge of clientside management tools Microsoft Active Directory GPO and Systems Center Configuration Manager (SCCM).
    • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
    • Strong software installation and support skills
    • Disciplined systematic problem solving skills required

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