What are the responsibilities and job description for the Desk Side Support position at Noblesoft Technologies?
Job Description
Job Description
Role : Desk Side Support
Location : New York, USA.
JD :
- Provide desk side support to various business lines / departments.
- Responsible for end user hardware / software installation, troubleshooting and maintenance.
- Responsible for end user hardware / software procurement, inventory, and allocation management
- Responsible for coordination with other service teams for incident resolution and request provisioning
- 2nd\3rd line desktop support experience
- Outstanding customer service
- Outstanding presentation & communication
- Strong Microsoft Windows o\s experience Especially for Windows 10 and windows 11
- Fault analysis for Microsoft Office 365 Suite
- 2nd line fault analysis and experience of Outlook / Exchange online
- Mobile device Support
- Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
