What are the responsibilities and job description for the Desktop Support Technician position at Noblesoft Technologies?
Job Title: Deskside support
Location: – Bethlehem, Pennsylvania, 18017- Onsite
Mode : Contract
Job Responsibilities:-
- Desk side support for (Desktop, Laptop, OS and applications, Hands and feet for Datacenter/Network support)
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Accurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
