What are the responsibilities and job description for the FSO Technician position at Noblesoft Technologies?
Job Title : FSO Technician
Location : Bangor ME
Mode : Contract (6 Months) (Day 1 Onsite)
Core Function
The technology support specialist provides onsite IT support at a customer site (hospital environment)
This position is responsible for a wide variety of hardware software application and as a Service technologies throughout the healthcare system. This function includes
support to incident break / fix service request fulfillment deployments upgrades hardware lifecycle management and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Primary Responsibilities & Competencies
Provide customer service support to both internal users external customers and vendors
Install deploy troubleshoot repair maintain and lifecycle hardware and software throughout the organization.
Maintains detailed and accurate records in workload management asset management and administrative applications
Provides tier I and II support in all areas of the organizational service portfolio.
Provides excellent customer service to all levels of employees including customers peers and leadership.
Accurately follows documentation and checklists to ensure efficiency and consistency.
Participates and engages in team meetings team building activities and other opportunities to strengthen the department.
Communicates in a professional positive and timely manner in person on the phone and via electronic means.
Uses routine troubleshooting methodologies that provide efficient effective resolution and minimize impact to the customer.
Selfdirected once assigned work and functions with considerable independence.
Shows an interest in learning more advanced aspects of the functional skills.
Actively maintains a level of selfstudy related to technology and customer service.
Able to communicate with the customer in nontechnical terms so the users can understand
Qualifications
Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.
Experience with the deployment repair and maintenance of computer hardware such as workstations laptops IP phones smartphones tablets printers copiers and scanners.
Experience with the deployment repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer / server concepts.
Ability to lift 40 lbs work in an environment of varying temperatures ability to navigate within buildings / units / floors and travel throughout the service delivery area with a reliable mode of transportation
Key Skills
Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation
Employment Type : Full Time
Experience : years
Vacancy : 1
