What are the responsibilities and job description for the Help Desk Professional position at Noblesoft Technologies?
Noblesoft Technologies is seeking a skilled IT Support Specialist to join our team. As a Help Desk Professional, you will be responsible for providing technical support to internal users, external customers, and vendors.
Main Responsibilities:
- Provide technical support to internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintain detailed and accurate records in workload management, asset management, and administrative applications.
- Communicate effectively with customers in non-technical terms.
- Participate in team meetings, team building activities, and other opportunities to strengthen the department.
Qualifications:
- Associate degree in a relevant field with 4 years of technical support experience or 6 years of technical support experience in lieu of a degree.
- Experience with the deployment, repair, and maintenance of computer hardware, such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Experience with the deployment, repair, and maintenance of software, such as the Microsoft Office Suite and Windows operating systems.
- Familiarity with general networking and client/server concepts.
- Ability to work in a fast-paced environment and meet deadlines.
