What are the responsibilities and job description for the JDE Manufacturing Techno-Functional Consultant position at Noblesoft Technologies?
JDE Manufacturing Functional/Techno-Functional
Franklin lakes, NJ (Onsite Day 1)
Job Description
Franklin lakes, NJ (Onsite Day 1)
Job Description
- Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM, SFM, MRP, WO processing, MFG Acct.
- Resource having techno functional skills to support issues is desirable.
- Support for interfaces to MFG PRO, Demand Solutions, Positive pay and Labelling solutions, Oracle APS etc is desirable
- Ability to understand highly customized Manufacturing Accounting process General Support Responsibilities
- Application testing for all system changes and projects.
- Knowledge transfer and other support related activity.
- Second level support for resolution of service requests.
- Second level support for resolution of system defects
- Key involvement in the resolution of high severity user issues and system defects
- Review and approve root cause analysis, work arounds and support
- Documentation prepared by Support analysts
- Provide guidance and expertise to Support analysts in resolving very complex issues.
- Interact with Business users throughout the lifecycle of the support call from initiation till closure.
- Resolving all JDE level 2 Application Support calls logged thru Help desk
- Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
- Own the support tickets pertaining to their respective Modules till closure.
- Provide On call support after business hours for high severity issues.
- Experience in working on JDE projects with onsite offshore model for Application Development and support.
- To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
- To perform troubleshooting at the ERP and database level
- To train and transfer knowledge to the team members
- To administer ERP in production environment
- To manage database optimization, back-up and recover
