Laboratory Technician

Job Title: LABORATORY FSO Technician

Location: Cambridge, MA

Mode : Contract

Lab Experience is mandatory

Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation.

Will work with vendors, scientists, other LCS staff and networking teams to ensure functionality of laboratory IT facilities, install relocated equipment and onboard new lab instruments

Summary:

• Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation.
• Will work with vendors, scientists, other LCS staff and networking teams to ensure functionality of laboratory IT facilities, install relocated equipment and onboard new lab instruments

Skills/Knowledge Required:

• 5-7 years’ experience with strong Win10 operating systems knowledge
• Ability to independently perform logical troubleshooting to determine root cause and resolve issues
• Must have strong customer service skills and a true desire to assist users and solve problems
• Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
• Network cabling /patching best practices
• Subnetting and basic network security
• Familiarity with ServiceNow ticketing system and reporting metrics
• Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
• Altiris software deployment & management tools or similar type tools such as SCCM
• Remote desktop / remote support software experience for technical troubleshooting
• Data storage, migration, and archiving best practices
• Active Directory experience including user, computer, and group management
• Basic Linux competency

Functional Knowledge:

• Bachelors of Science in Computer Science, Life Science or equivalent industry experience
• 5 years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
• AWS S3 storage and Virtual Workspace experience, a plus
• Experience with scientific instrumentation