What are the responsibilities and job description for the Project Management position at Noblesoft Technologies?
Job Title : Project Management
Job Location : San Antonio, Texas (USA)
Job Description :
Manage each project s scope and timeline Coordinate sprints, retrospective meetings and daily stand-ups Coach team members in Agile frameworks Facilitate internal communication and effective collaboration Be the point of contact for external communications (e.g. from customers or stakeholders) Work with product owners to handle backlogs and new requests Resolve conflicts and remove obstacles that occur Help teams implement changes effectively Ensure deliverables are up to quality standards at the end of each sprint Guide development teams to higher scrum maturity Help build a productive environment where team members own the product and enjoy working on it
1.) To adhere to quality standards, regulatory requirements and company policies
2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
5.) To provide support for on call escalations / L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews / participation in hiring drives.
