What are the responsibilities and job description for the Part-Time Overnight Houseperson position at Nobu Hotel Chicago?
Job Details
Description
Job Summary
Please note that this job is for 2 nights a week overnight. There may be opportunities to pick up more shifts however.
Maintain and clean all guest corridors, linen closets, Public Areas, surfaces as well as any other assigned areas in accordance with standards established by NOBU hotels standards of cleanliness.
Essential Functions
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys and beeper.
- Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift.
- Organize work duty priorities.
- Review assigned area and complete general removal of any trash or debris on floors.
- Check assigned floor closets and complete linen requisition to replenish linen supplies.
- Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram.
- Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
- Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks.
- Clean designated areas with proper chemicals, tools and equipment:
- guest room floor corridors
- floor closets
- service corridors
- elevators, tracks and landings
- guest laundry room
- guest vending areas
- stairwells
- Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
- Ensure that nothing is stored in stairwells.
- Transport any Room Service trays/items in guest hallways to service elevator landings.
- Check under furniture for debris and remove if present.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
- Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and door frames.
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces.
- Empty trash containers, ashtrays and ash urns in public areas.
- Remove trash; debris and cobwebs from balconies/patios.
- Empty vacuum cleaner bags, replace and clean machines.
- Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
- Transport guest laundry and dry cleaning to correct guest rooms.
- Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items to the Supervisor.
- Ensure security of guest room access and hotel property.
Other Duties
- All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Comply with the hotels attendance policies.
- Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
- Navigates each shift fluidly and freely performs duties outside of assigned classification.
Qualifications
Working Conditions & Physical Requirements
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Physical Effort: |
Must be able to stand and bend for long periods of time as well as continuous walking and pushing. Ability to visually review documents and computer screens for short periods of time during the shift. Must be able to bend and push rolling carts and. Significant portions of daily assignments involve application of manual skills, requiring motor coordination in combination with finger dexterity such as typing and handwriting. Must be able to lift boxes and push heavy rolling carts with equipment keeping up a well-paced effort to reach other areas of the hotel weighing up to 150 lbs. Must be able to push, stretch, bend, squat and reach to complete cleaning of areas and filling of private bars and other tasks. |
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Physical Environment: |
Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs. Frequent kneeling, pushing, pulling, lifting, squatting, reaching, and bending. Occasional ascending or descending stairs and ramps.
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Manual Skills |
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. |
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Work Schedule: |
Due to the nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Housekeeping is a constant operation every day and colleagues may be required to work varying schedules due to business demands, including weekends and holidays. |
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Safety: |
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. |
Qualifications
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Education: |
High School Diploma or Equivalent |
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Experience: |
Prior Housekeeping experience, customer service with a four-star hotel brand preferred. |
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Computer Skill & Other Technical Skills: |
Ability to learn, utilize and communicate effectively via company issued communication devices. Must possess basic computer and mathematical skills. Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. |
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Communication: |
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. |
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Licenses or Certifications: |
N/A |
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Other: |
Must be customer-service oriented and have excellent hospitality skills. Ability to work a flexible schedule to include weekends and holidays Must be of legal age to serve alcohol. |