What are the responsibilities and job description for the Chief Engineer position at NOBU RYOKAN MALIBU?
Job Details
Description
Job Summary
Supervise, train, and inspect the performance of engineering staff ensuring all tasks are completed to the hotel's standards. in Responsible for setting department priorities, maintain property maintenance program, scheduling and assigning workload, maintaining inventories, and responding to emergency calls.
Essential Functions
- Contribute in building and maintaining a first-rate Engineering team.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain and improve the quality of the guest experience at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features, services, and hours of operation
- all room types, numbers, layout, decor, appointments and location
- daily house count, and expected arrivals and departures
- room availability status for any given day
- all VIPs guests, special requests or any in-house guest concerns or issues
- in-house guest list and be familiar with guests' names and room locations
- scheduled in-house group activities, locations and times
- Guestrooms preventive maintenance program. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (key locks, commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Meeting public area up keep. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Back of house area up keep as needed. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (kitchen equipment, laundry machines, mechanical rooms) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Offsite Villa Maintenance. Change interior and exterior bulbs, filters, minor touch up of furniture, minor electrical and plumbing repairs, (key locks, commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs; general kitchen equipment maintenance and repairs; respond to Villa emergencies. Communicate all major repair, issues or problems to Director of Guest Relations and Villa Owner.
- Check work order assignment board daily and complete assignments on a timely fashion in order of priority.
- Assist Housekeeping with preparing guestrooms for arrival - testing all electronics, IT connectivity, Lutron and HVAC controls, plumbing fixtures, and any furniture, wall, ceiling or floor deficiencies.
- Respond to guest and departmental requests in a timely and efficient manner.
- Conducting routine mechanical room, HVAC, utility and system check; reporting issues to General Manager.
- Maintaining pool – daily log recording, cleaning, chemical readings and mechanics.
- Maintaining fitness equipment - cleaning and routine maintenance checks.
- Trash pickup, sweeping, moping and power washing of all public spaces and back of house.
- Managing pest control and reporting issues to Director Guest Relations.
- Responsible for staff hiring and training; performance evaluations and disciplinary actions; ensuring hotel policies and procedures are meet and enforced.
- Responsible for department scheduling and managing payroll within budget.
- Responsible for managing department budget, purchasing and invoicing according to hotel policies.
- Climb ladders to reach heights about 30 feet.
- Changing of light bulbs. Report status of inventory.
- Changing of air filters. Report status of inventory.
- Work with contract services in window washing and teak upkeep.
- Working knowledge of telephone units, televisions, WAPs.
- Working knowledge of paint, plumbing, electrical, HVAC and general mechanical.
- Working knowledge of fire panel operations.
- Working knowledge of pool operations and maintenance.
- Ability to maintain inventories and purchase supplies within budget.
- Ability to assess needs and areas for repair.
- Perform other reasonable job duties as requested by Director of Guest Relations or General Manager.
Other Duties
- All colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Qualifications
Working Conditions & Physical Requirements
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Physical Effort: |
Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 50 lbs such as equipment, tools, boxes, etc. Ability to visually review documents and computer screen throughout day. |
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Physical Environment: |
Ability to walk or stand for extended periods of time during course of shift. |
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Manual Skills |
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. |
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Work Schedule: |
Due to the cyclical nature of the hospitality industry, Colleagues may be required to work varying schedules to reflect the business needs of the hotel. |
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Safety: |
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. |
Qualifications
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Education: |
High school diploma or equivalent vocational training certificate required. |
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Experience: |
Experience in building maintenance, electrical work, plumbing, and refrigeration. Prior experience within a four star hotel brand preferred. |
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Computer Skill & Other Technical Skills: |
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Working knowledge of basic hand tools. Must possess skills and fluent ability in: plumbing, HVAC, electrical, kitchen, and laundry equipment. |
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Communication: |
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. |
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Licenses or Certifications: |
Pool Operator certification; EPA and HVAC certification a plus
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Other: |
Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. |