What are the responsibilities and job description for the Residential HVAC Service Manager position at NOCO Energy Corp.?
Company : NOCO Energy Corp
Position : Residential Service Manager
Location : Kenmore NY
Compensation : $75,000-$85,000
Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The Residential HVAC Service Manager is responsible for overseeing and managing the daily operations of the residential HVAC service department. This role ensures the delivery of high-quality service, efficient scheduling, and customer satisfaction. The manager leads a team of technicians, provides training, monitors performance, and handles escalated customer issues. Additionally, the role includes maintaining compliance with safety standards, managing budgets, and working closely with the sales and installation teams to meet company objectives.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you.
What You Will Do
- Oversee a dedicated team of service and maintenance technicians and provide technical support to meet the needs of the team and clients.
- Monitor and manage job execution and compliance with client commitments to ensure high-quality execution of all service work.
- Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
- Conduct financial reviews for all service work, providing feedback to the team.
- Assist in driving revenue growth through training and effective resource management.
- Foster strong customer relationships, ensuring satisfaction and repeat business.
- Lead, coach, and develop the service team to meet customer and department expectations.
- Conduct routine technical and sales related trainings, on a biweekly basis.
- Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
- Promote a safety-first culture among the service team and conduct regular safety audits.
- Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
- Ensure the service team has the necessary tools and equipment while providing technical guidance and support.
- Responsible for technicians' performance appraisals, reviews and for setting improvement goals per company standards.
- Conduct group and one-on-one meetings with technicians as required for training, evaluation and general communication.
- Work with other departmental managers to meet company and departmental goals and objectives.
- Participate in developing and monitoring budgets, goals and objectives to ensure departmental success.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company
What You Will Need
What We Offer
Salary : $75,000 - $85,000
