IT Asset Management (ITAM)

Role: IT Asset Management (ITAM)
Location: Chicago, IL
Hybrid onsite 3 days per week, downtown Chicago

W2 pay rate: $50-55/hr. plus

Overview:
The Business Analyst is responsible for developing and updating IT Asset Management (ITAM) requirements and documentation to produce integrated and consistent results.

Role:
This Business Analyst will proactively conduct interviews with stakeholders to elicit and document requirements, processes, and procedures in an organized manner then manage and communicate those requirements, processes, and procedures throughout the project lifecycle. Working closely with Product Owners, the Business Analyst will support the ITAM team in the analysis of data, identification of remediation steps, and provide support for defining and improving processes.

This role requires a proactive and forward-thinking individual that thrives in a fast-paced environment, who can deliver independently and collaboratively. A successful candidate will be both analytically and technically adept. They will possess excellent written and verbal communication skills, expert technical documentation skills, and ability to deliver on multiple areas of concentration simultaneously.

Qualifications:
Bachelor's degree preferred in Computer Science, information systems or a related field.
7 years performing business analysis, requirements gathering, process mapping and clear concise procedure documentation, with strong relationship management, and support experience.
Experience as Business Analyst in Infrastructure and/or applications with application lifecycle, server-client applications, and application certifications is helpful.
BA Industry certifications preferred (CCBA, CBAP or ITIL).
Proficiency in defining processes, analytics, Key Performance Indicators (KPI) with baselining of KPIs.
Experience working in a team-oriented, collaborative environment is essential.
Familiarity working with Project/Portfolio Management Tools such as Clarity and Service Now, Jira, Azure DevOps, and Confluence, etc.
Knowledge of Agile and iterative development methodologies.
Solid working knowledge of MS Office Suite and other software including MS Teams/SharePoint, OneNote, Azure DevOps (ADO), Excel (Pivot tables, basic formulas), and Visio.
Strong communication skills to effectively collaborate all members of the project team.
Understanding of current technologies and Software Development Lifecycle (SDLC).
ITIL framework foundations experience.
Ability to obtain, understand and respond strategically to business requirements.
Ability to understand priorities and focus on appropriate roadblocks that hinder the project goals and meet deadlines and possess a passion and desire to succeed.
Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
Strong analytical, problem solving and conflict resolution skills.
Energetic, motivated, service-oriented, ability to multitask.
Excellent listening, oral, and written communication skills.
Strong interpersonal and teamwork skills.
Flexible to new situations and challenges.
Experience in a global operations environment.

Tasks & Responsibilities:
As a Business Analyst (IT) dedicated to our ITAM team, you will:
Facilitate workshops and meetings with business partners to elicit requirements and drive consensus.?
Translate business needs into prioritized, clear, actionable, and testable requirements with traceability and alignment to business goals.?
Conduct interviews to create and modify process and procedure documentation, including process flow diagrams.
Support business process improvement by evaluating current practices, identifying process improvement opportunities, and establishing approved modifications.
Assist with the creation of controls evidence.
Maintain Teams, Confluence, and SharePoint sites with key documentation.
Analyze data, identify gaps and remediation steps.
Assist with preparing presentations for project engagements.
Act as a liaison between ITAM teams and project teams.
Support team project activities in Azure Dev Ops. Create and maintain user stories and acceptance criteria.
Maintain team tracker for weekly activities.
Communicate effectively with business and IT stakeholders to ensure a shared understanding.

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