What are the responsibilities and job description for the Care Technical Lead position at Nokia?
Job Description
Nokia of America Corporation, Care Technical Lead (Multiple Positions), Murray Hill, NJ.
SALARY RANGE : $148,162 -204,337 per year
WORK SCHEDULE : 40 hours per week, M-F (9 : 00 a.m.-5 : 00 p.m.)
Responsibilities
Nokia of America Corporation, Care Technical Lead (Multiple Positions), Murray Hill, NJ. Provide Tier 3 technical support for live network Subscriber Data Management (SDM) products, as well as Core Network Elements, 5G architectures, and Cloud Deployments. Participate in periodic emergency on-call support and independently lead the restoration of system outages and emergencies. Reproduce problems in Nokia's lab and validate solutions. Support software upgrades of the SDM products to new releases and validate the upgrade path to be used at the customer site for SDM solutions. Collaborate with Research and Development (R&D) to negotiate solutions and communicate and sell the solutions to customer teams (within Nokia) and customers (outside Nokia), including major US telecom providers. #LI-DNI
Qualifications
JOB REQUIREMENTS : Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 6 years of related work experience (of which 5 years must be post-bachelor's, progressive). Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 4 years of related work experience.
Of the required experience, must have 4 years of experience with the following : Providing technical support for live network Subscriber Data Management (SDM) products; Working with Core Network Elements, 5G architecture, and Cloud Deployments; Supporting Cloud environments, including Openstack and Kubernetes; Working with IMS products, Diameter applicable standards, and LDAP Databases; Building release documentations; and Analyzing root cases and performing tests.
Domestic travel up to 10% required.
International travel up to 5% required.
Telecommuting may be permitted up to 100% anywhere in the US.
Employer will accept any suitable combination of experience of education, training or experience.
QUALIFIED APPLICANTS : Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #NJ25-2308399 in the subject line.
If offered employment, must have legal right to work in the U.S. EOE.
Nokia of America Corporation offers a comprehensive compensation and benefits package.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality :
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Salary : $148,162 - $204,337
