Wireless Customer Success Associate

NOLA Telecommunications is a thriving business consulting and sales firm with a strong presence across New Orleans Louisiana. We specialize in business development, customer acquisition, and sales solutions, helping our clients achieve measurable results through personalized communication strategies.

We are excited to announce a strategic partnership with Verizon and its wireless division, a leader in internet and technology services. Together, we are committed to expanding Verizon’s cutting-edge services by providing exceptional customer support and driving market growth.

As a Wireless Customer Success Associate, you will play an essential role in managing client relationships, ensuring customer satisfaction, and driving sales initiatives. Acting as a primary point of contact for Verizon, you’ll be responsible for delivering tailored solutions that meet customer needs, addressing inquiries, and overseeing the account management process from start to finish. This role involves both cultivating new business opportunities and maintaining strong, long-term relationships with existing customers.

Wireless Customer Success Associate Key Responsibilities:

• Serve as the main point of contact for customers, managing accounts and handling all inquiries related to Verizon’s internet and wireless services.
• Conduct meetings with prospective and existing customers, providing detailed product and service information and facilitating the account setup and enrollment process.
• Deliver consultative sales presentations, assessing customer needs and recommending tailored solutions for TV and internet services.
• Build and maintain positive client relationships, with a focus on customer satisfaction, retention, and growth opportunities.
• Identify opportunities for upselling and cross-selling Verizon products and services based on customer interactions and feedback.
• Address customer questions and concerns with professionalism and accuracy, ensuring a seamless customer experience.
• Maintain detailed records of customer interactions, sales activities, and service issues, escalating management concerns when necessary.
• Collaborate with internal teams to align client needs with business goals and drive customer success.

Wireless Customer Sucess Associate Qualifications:

• Previous experience in customer service, sales, account management, or a similar client-facing role.
• A proactive and enthusiastic attitude, with a passion for customer satisfaction and delivering results.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• A collaborative mindset, comfortable working independently or as part of a team.
• A desire to grow within the telecommunications industry and contribute to the success of a dynamic, fast-paced company.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $50,000 - $60,000